While working for NewRocket, I had the opportunity to design several different service portals and intranets, all utilizing the ServiceNow ecosystem. We would design these inside of Figma, and send to our devs to build them in ServiceNow, so we always lived with many constraints.
I’ll include a handful of screenshots of several different service portals – mostly just the homepages.
My role in these was primarily the UI Designer, abiding to the client’s branding and enhancing it as much as possible for a delightful user experiences when using the portals. I worked side by side with a UX specialist, who helped us understand the specific requirements, what content we needed to surface on the homepages, and if there were any unique features or widgets we needed to include and explore in our designs. Click on each screenshot to see the larger image.
Along with several service portals, I worked on some really fun internal projects. One was a new learning platform for ServiceNow. I am not sure where this landed after I left, hopefully they used at least some of our work for how to re-imagine their learning platform. In any case, the client was really excited about the work we were doing, and loved the visuals we were bringing in with their branding. Here are just a couple of screenshots of that as to not show too much of the project.
We also worked on an internal status board. We had been using an excel sheet for this process, and I believe the team is now using a project management tool. But at the time, this was fun to mess around with. We had a lot of information to try to display on the screen for resourcing, hours alotted vs hours remaining, the overall status, and if it was healthy of if the project needed urgent attention. We didn’t see this come to fruition, but it was a fun challenge!
